CEF

Furniture Warranty

Furniture Warranty Coverage:
At the discretion of CEF, we will replace or repair product which proves to be defective in original workmanship or manufacturing that may become evident within the first 12 years from the date of purchase. In order for CEF to honor this warranty, all products must be housed in an environment of controlled temperature and humidity, and the proper guidelines must be followed for care and cleaning.


Exceptions:

  • Charging Carts (all components except electrical) -10 years

  • Casters (Charging Carts, STEM Carts, Tables)-5 years

  • Metal Stools-5 years

  • Treated Butcher Block Tops-5 years-Untreated Tops-1 year

  • Tough Tops-5 years

  • Electrical components on all furniture & charging carts-3 years-Limited lifetime; provided by the surge protector manufacturer. 

    Surge protectors are designed to sacrifice themselves in order to save equipment connected to them in the event of a power surge.  Consequently, a surge protector that has experienced a surge and no longer conducts A/C power has performed its duty protecting connected equipment.

  • Dry Erase/Markerboard Surface Laminate-1 year

  • Articulating,Fixed or Clamp on Mounted Monitor Arms-1 year

  • Locks-1 year

  • Pneumatic Sit to Stand Height Adjustable Base-1 year

  • Glass Table Tops-1 year

  • Untreated (Raw, Natural State) Butcher Block Tops-1 year

Exclusions:
CEF warranty does not apply to:
• Normal wear and tear.
• Abnormal or abusive use of product.
• Transit damage caused by freight carriers other than CEF truck and trailer. Please see separate guideline around freight damages.
• Modifications to product that are not approved by CEF engineering.
• Products not assembled properly, used or maintained in accordance with product instructions and care guidelines.

Soft Seating Warranty

Soft Seating Warranty Coverage
CEF’s Limited Lifetime Warranty covers defects in materials and workmanship for soft seating, including all foam and upholstered pieces when the product has been properly cared for and under normal use. This warranty applies to the original purchaser and is not transferable. At the discretion of CEF, will remedy warranty cases to the original owner by replacement (cover only if applicable), repair, or a credit agreement

What is Covered

  • Frame: The structural frame of the furniture is warranted against defects in material and workmanship.

  • Upholstery: The fabric and foam are covered against defects in material and workmanship.

What is Not Covered

  • Damage caused by misuse, abuse, or improper maintenance.

  • Normal wear and tear, including fading or soiling of upholstery.

  • Accidental damage, stains, or scratches.

  • Modifications or repairs performed by unauthorized personnel.

  • Damage due to environmental factors (e.g., excessive humidity, direct sunlight).

Exceptions for Specific Options:

·        Electrical-3 years of limited lifetime*

·        Mechanisms such as folding brackets & tablet arms-1 year warranty

·        Casters-5 years of warranty

·        Dry Erase Accent tops or backs-1 year warranty (scratches are not included)

·        Fenix or High-Pressure Laminate Pieces (tabletops or backs)-5 years

·        Locks-1 year

Claim Process
To make a warranty claim, please follow these steps:

  1. Contact Us: Send an email to cef@cefinc.com with a thorough description of claim accompanied by detailed images. You may also call us at 1-800-255-9189.

  2. Assessment: We will assess the claim and determine if it falls within the warranty coverage.

  3. Resolution: If your claim is approved, we will repair, replace or credit the defective item at our discretion.

Limitations

  • This warranty is non-transferable and applies only to the original purchaser.

  • Our liability is limited to repair or replacement of the defective item, and we are not liable for any indirect or consequential damages.